Privacy Policy – Your Questions Answered
We collect your name, email, phone number, date of birth, address and payment method during registration. We also log your login dates, device type, IP address and game activity. This data helps us verify your identity, process deposits and withdrawals, and prevent fraud. We do not collect biometric data or sensitive information beyond what you provide.
Your active account data is stored while your account remains open. After you close your account, we retain personal information for 3 years where local law permits, to comply with fraud prevention and regulatory obligations. Deposit and withdrawal records are kept for 7 years. You can request deletion earlier where applicable—contact support with your request.
Only our payments team and fraud-prevention systems can access your transaction records. Your payment method details are never stored on our servers; we store only the transaction ID and status. Payment processors that handle DANA, OVO, GoPay and QRIS have their own privacy policies—review those directly for their data handling practices.
Yes. Go to Settings > Privacy & Data in your account and select 'Download My Data'. We'll prepare a file with your profile, transaction history, support tickets and account settings within 5 business days. The file is sent to your registered email address as a secure link that expires after 7 days.
You can request account closure and data deletion from Settings > Account > Close Account or via email to support. We delete active account data immediately, though regulatory records and fraud-prevention logs may be retained for 3–7 years where local law permits. Outstanding withdrawals are processed before closure. Deletion is final and cannot be reversed.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences and language choice. We use analytics cookies to understand how you navigate the site—this helps us improve performance and fix bugs. You can disable non-essential cookies in your browser settings without losing core account functionality, though login may be slightly slower.
Your data is stored on secure servers in Southeast Asia. Where local law permits, we may transfer anonymised data for analytics and fraud prevention to regional compliance partners. Personal data (name, payment details) is not transferred internationally. Data retention and cross-border rules depend on local law—contact support if you have regional concerns.
