Frequently asked questions about legal and account rights
Yes. Log into your account, go to Profile → Legal & Privacy, and select 'Request Data Export'. We compile your personal information, transaction history, and account settings into a downloadable file and email it within 14 days. Contact live chat if you don't receive it.
Your account closure is instant, but any remaining balance stays in your wallet until you withdraw it. Funds are returned to your original payment method—DANA, OVO, GoPay or QRIS—within 24 hours. Once closed, you cannot reopen the same account; you must create a new one with a new email.
We delete your personal data within 30 days of closure. Transaction records and account identifiers are retained for seven years to meet legal and financial-audit requirements, but your name, address, and payment details are removed unless an investigation or dispute is ongoing.
Yes, always. If you funded your account via DANA, your withdrawal returns to your DANA wallet. Same for OVO, GoPay and QRIS. This rule protects you from unauthorized transfers and confirms the original owner controls the funds.
Only you and authorized giga33 slot staff can view your account. Our support and finance teams access your data only when you contact us or during verification. We never share your history with third parties, marketers, or other players unless required by court order or law.
Contact live chat or email support immediately with the date and amount. We freeze your account, investigate within 48 hours, and reverse fraudulent transactions. Change your password at once, enable two-factor authentication, and we'll help secure your account.
Yes. Access and eligibility depends on local law. We comply with relevant privacy and financial-transaction regulations in regions where we operate. If you have specific compliance questions, email support with your location and we'll explain what applies to you.
